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Cancellation & Return

CANCELLATION POLICY

All orders are subjected to product availability.

(Cancellation by Us), Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of product. we will notify you and refund you the total amount of your order, using the original method of payment in the source account.

(Cancellation by User), In case of request for order cancellation by you, we reserve the right to accept or reject request for order cancellation for any reason. As part of usual business practice if we receive a cancellation notice and the order has not be processed/approved by us we shall cancel the order .we will notify you and refund you the total amount of your order only in your store wallet in the form of store credit.

Note: You can request for order cancellation to our support team via email on support@sanamfashionstore.com within 12 hours of placing an order. Once processed, the order cannot be cancelled. If you are not contacted by our Support team within 24 hours , please call us at our contact number provided in contact page.

RETURN & EXCHANGE POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • We do not accept returns or exchanges unless the items you purchased is defective. If you receive a defective item, please contact us at support@sanamfashionstore.com with details of the product and the defect.

 

  • Our policy lasts 10 days. If 10 days have gone by since your purchase, after that we can’t offer you a refund or exchange.

 

  • To be eligible for a return or exchange , your item must be unworn, unused, unwashed and in its original and the same condition that you received it. It must also be in the original packaging with product tags intact and with receipt or proof of purchase.

 

  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

 

  • Once your item is approved for return or exchange you can send the item you consider defective to:

 

Sanam Fashion Store

113/A Riponstreet

Kolkata, West Bengal-700016

+91 8617747273

  • Upon receipt of the returned product, we will fully examine it and notify you via e-mail within a reasonable period of time whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the total amount of your order only in your store wallet in the form of store credit. Store credit can be used to purchase products at our online store. Store credit will be auto deducted from your cart amount during checkout and you have to only pay the balance amount with the available modes of payment.

 

  • Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage of items during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.